These Terms & Conditions (“Terms”) apply to all visitors and customers of ZeenatGlam. By accessing or purchasing from our website, you agree to comply with these Terms. If you do not agree, please discontinue using the website.

A “User” or “Customer” refers to anyone browsing or purchasing from ZeenatGlam, while “Products” refer to the jewelry items available for sale. An “Order” is any purchase request submitted by a customer.

To place an order, you may be required to create an account. You must provide accurate, complete, and up-to-date information. ZeenatGlam reserves the right to suspend or delete accounts suspected of fraud, misuse, or violation of these Terms.

All orders are subject to product availability and acceptance. An order is considered confirmed only after you receive an official confirmation email from ZeenatGlam. We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, payment issues, or suspicious activity.

Product prices are displayed on the website and may change at any time without prior notice. We accept online payment methods and, where available, Cash on Delivery. If payment is unsuccessful or cannot be processed, the order will not be completed.

Delivery timelines may vary depending on your location and product availability. Shipping charges, if applicable, will be shown at checkout. ZeenatGlam is not responsible for delays caused by incorrect or incomplete shipping addresses provided by the customer. Additional delivery charges may apply in such cases.

Return and exchange policies may vary depending on the product and are mentioned on individual product pages. Generally, damaged or defective items may be returned within 7–14 days of delivery. Returned items must be unused and in their original packaging. Customized or engraved products are usually non-returnable unless they are defective. Refunds are processed through the original payment method, and processing time may vary depending on the payment provider or bank.

We strive to ensure that all product descriptions, images, colors, sizes, and details are accurate. However, slight variations may occur due to screen settings, lighting, or measurement differences. If there is a significant issue, customers are encouraged to contact us for assistance.

All content on the ZeenatGlam website, including text, images, designs, logos, and graphics, is the property of ZeenatGlam or is used with proper authorization. Any unauthorized copying, reproduction, distribution, or use of this content is strictly prohibited.

We collect personal information such as name, email address, phone number, and shipping details only to process orders and improve customer service. We do not sell or trade personal data. Necessary information may be shared with delivery partners and payment gateways solely to fulfill orders. Please refer to our Privacy Policy for more details.

ZeenatGlam shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability, if any, shall not exceed the amount paid for the specific order in question.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, technical issues, system failures, or government restrictions.

These Terms & Conditions are governed by the laws of Pakistan, and any disputes shall be subject to the exclusive jurisdiction of the courts of Pakistan.

ZeenatGlam reserves the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website.

For any questions, concerns, or return-related requests, please contact us at:

📧 support@zeenatglam.com